Choosing Regular or Lean modes “Lean” mode is intended for professional or very high-level athletes like marathon runners or body builders. Second, verify that the Fitbit app is running either open or in the background. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. Same spot it’s always been in my bathroom. 14:53 Aria help, Anyone get through the Aria setup just fine but when you use the scale it only says "sensing (step off) thinking ERR". Weighed myself 5 consecutive times. In my experience, the Aria recognized me and began sensing my body before entering a “thinking” mode where it calculated my weight and percent body fat. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. You will receive an email from them soon. Until now no result. Tap the weight log for more details. Am I supposed to step off or somehow tell it yes I … Your weight is unbalanced. 09-10-2019 The warranty period, 2 years, was not exceeded. 2. I took the batteries out and waited a while then put them back in. Biggest waste of money! I'm sorry for the late response and I'm also sorry to hear that your Aria scale is no longer under warranty. Let me know how it goes. They are portable, convenient and easy to use. To see your weight trends over time, tap the Today tab > weight tile, and swipe on the graphs at the top. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. Due to this, let me go ahead and forward your cases to our Support team so they can investigate further and provide a solution. Another at around 13-14 months. However, if you are searching for answers because yours is going “Step On, Step Off, Thinking, Err” there may be darkness ahead. Share Your Story. As an Amazon Associate I earn from qualifying purchases. However, if you are searching for answers because yours is going “Step On, Step Off, Thinking, Err” there may be darkness ahead. Good luck. Tweet. Updated 17 November 2016 with Fitbit Area UART1 terminal logs. I've had my fitbit Aria scale for 1.5 years, and have never had a problem with it until 6 days ago. Step 2 Set up your account and device. To save any changes you make to your account, tap "Sync Now." The agent that emails back is equally unhelpful. The story is much longer than I can type here. The only time I used the Aria was when I wanted to log my weight in the app which was maybe bi-monthly for about a year. If the device is nearby, turn off Bluetooth on it. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Connecting to the scale. MatthewFitbit. Tried removing batteries, setup as new scale, connect to wifi no problem but goes through the same “Hi. There is another thread with the same complaints. The scale will look for your Wi-Fi network then link to the Fitbit server. Fitbit Versa 2: Press and hold the left button until the Fitbit Versa 2’s display turns off. These scales were purchased at $175 each. I also just face the same problem. Troubleshooting steps. Your weight is unbalanced. I’m a dedicated Fitbit user, just bought a new Versa and got my husband one for Xmas instead of an Apple Watch. I have made sure Aria is paired with my bluetooth. If your Fitbit Aria or Fitbit Aria 2 reads GUEST when you weigh yourself, the scale may not be set up properly or your Fitbit profile may contain incorrect information. the correct user in the Fitbit app or on the fitbit.com website. Turn on when you manually edit your Windows Registry trying to take away the invalid scale... It pretty religiously for about two years frustrating hundreds of customers with a Bit of,! 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