it support officer job description

// Salary Guide form "thank you" pages Find your ideal job at SEEK with 3,041 it support officer jobs found in All Australia. success: function () { // ajax request Build a Job Description What does an IT Specialist do? IT Support job description guide The IT Support team maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. var utag; IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems. Tell me about your […] function gup(name, url) { talking to clients and computer users to determine the nature of problems, installing and configuring computer hardware, software, systems, networks, printers, scanners and more, planning and undertaking scheduled maintenance upgrades, investigating, diagnosing and solving computer software and hardware faults, obtaining replacement or specialist components, fixtures or fittings, supervising junior engineering and technical staff, ensuring compliance with health and safety legislation, checking computer equipment for electrical safety, Armed forces training and education officer. You’ll be part of the IT crowd if you work in a technical support job or as a helpdesk operator, so you’ll be monitoring and maintaining the computer systems as well as the networks within an organisation. // dataLayer push to trigger the GA event // Populate hidden fields using gup() fill in the form below and one of our consultants will call you back. Their job description entails providing technical assistance to clients by installing, configuring, testing, and upgrading computer software and hardware. jQuery("#submitMessage").show(); I.T. Browse and apply over 561 It support officer jobs on JobsDB Hong Kong. return } var regex = new RegExp(regexS, 'i'); IT Specialists are information technology professionals who monitor a company’s computer systems, assess and troubleshoot errors and lag and update and upgrade systems. jQuery(document).ready(function () { }, 300); var clientId; //////////////////////////////////////////////////////////////////////////////// switch (confirmContactType) { jQuery('#formBody button[name="submit"].submit-btn:disabled').addClass("invisible-text"); if (jQuery('#contactType').length) { console.log(clientId); In this post, you can reference some of the most common interview questions for a it technical support officer interview along with appropriate answer samples. IT specialists, also known as information technology specialists, provide support for IT departments and end users in a number of organizations and industries. When compiling an IT Support job description, here is a selection of duties to include: Although a formal degree might not always be necessary in an IT Support role, tertiary qualifications can include the following: There are also a number of qualities that candidates should be expected to display: Also worth noting is the occasionally physical nature of the role as they may have to lift and carry heavy equipment. May work in a call centre. This website uses cookies to improve user experience. They ensure that computer hardware and software, as well as networks and servers, work consistently and correctly. Create job alert to receive latest It support officer jobs. You’ll be at the very busy front-line, dealing directly with employees or customers who have technical issues such as forgotten passwords, viruses or email issues. This technical support specialist sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. var confirmUrlCL = jQuery('input[name="confirmUrlCL"]').val(); Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. The scope of the job of an IT Officer is very vast. var lobName; console.log('the form is submitted'); if (results == null) managing stocks of equipment, consumables and other supplies. url = window.location.href; These professionals need to resolve the problem quickly and conduct regular maintenance of the company’s network to prevent issues in the first place. Head over to our Help Desk Salary Guide for insights and trends. 'lobName': lobName, ICT Customer Support Officer - ANZSCO 313112 Description Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. 'eventLbl': jQuery('#eventLabel').val(), window.location.href = confirmUrlCL; The good news is that the templates mentioned above have come up with a wide range of readymade job description samples for the IT industry. As a Technical Support (Tech Support) Worker, you will be tasked with monitoring and maintaining an organisation’s computer systems and networks. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. }, 3000); IT Help Desk Technician responsibilities include: Serving as the first point of contact for customers seeking technical assistance over the phone or email Performing remote troubleshooting through diagnostic techniques and pertinent questions Determining the best solution based on the issue and details provided by customers if (typeof OnetrustActiveGroups == 'undefined') { name = name.replace(/[\[]/, "\\\[").replace(/[\]]/, "\\\]"); IT Technical Support Officers Maintain The Computer Networks/systems Of Large Organisations - Ensuring That They Run Smoothly And Providing Technical Support And Advice To Computer Users. if (jQuery('#clientInfoLOB').val()) { } return ""; Technical support (or IT support) professionals help resolve customers’ technical problems via email, phone, social media and in person. // Other form "thank you" pages Information Technology Tech support workers manage, maintain, and repair IT systems. Displayed here are job ads that match your query. jQuery("#formContainer").hide(); IT Technical Support Officer Job Description IT Technical Support Officers Maintain The Computer Networks/systems Of Large Organisations - Ensuring That They Run Smoothly And Providing Technical Support And Advice To Computer Users. validInput++; 'CommunicationOptIn': CommunicationOptIn jQuery('input[name="utmMedium"]').val(gup('utm_medium').replace(/\+/g, ' ')); Di… var validInput = 0; else if (jQuery('input[name="confirmUrl"]').length) { 'eventCat': jQuery('#eventCategory').val(), utag.link({ jQuery('button[name="submit"]').after(jQuery('Loading...')); How much does a IT Support Officer make? }) // Grab Google Client ID from console and populate input }; New jobs everyday means new opportunities. confirmContactType = jQuery('#contactType').val().toLowerCase(); jQuery('input[name="SF_Contact_ID"]').val(gup('i').replace(/\+/g, ' ')); Analytical skills are crucial to emphasize in your IT support specialist job description. case 'candidate': The ideal candidate will provide IT support services to the internal customer base, ensuring that work is successfully prioritised and completed in … IT Support Officer jobs. } // Validation if (typeof utag != "undefined") { Installing and configuring computer systems 2. var confirmUrlCA = jQuery('input[name="confirmUrlCA"]').val(); } }); This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet. // inputs variable contains all of the elements in the form which need validation // Filling in hidden inputs using URL parameters jQuery('input[name="utmTerm"]').val(gup('utm_term').replace(/\+/g, ' ')); Shift And On-call Work May Be Required, Particularly Where Computing Equipment Is In Continual 24-hour Operation. } format: "json", technical support officers work behind the scenes in all kinds of places. 'nonInteraction': jQuery('#nonInteraction').val(), Looking for an Help Desk job or IT and Technology specific salary information? } else if (jQuery('#candidateInfoLOB').val()) { IT Specialist Job Description. Remember though, it’s best to back them up with actual examples of say, how you are a good team player. Get in touch with us via. 'event_label': jQuery('#eventLabel').val(), 'event': jQuery('#eventTracker').val(), if (inputs[i].validity.valid === true) { 'eventAct': jQuery('#eventAction').val(), }; IT Support, Executive Support Officer, Junior Desktop Support Technician and more on Indeed.com IT support technicians assist computer users with the operation/repair of computer systems and other technological equipment. setTimeout(function () { IT Technical Support job profile }); // end ready 'lobName': lobName, } // grab url params // 'needs-validation' and 'was-validated' are bootstrap classes Privacy statement | Website terms of use | Corporate info | Sitemap | Feedback, Installing and configuring computer hardware, software, systems, networks, printers and scanners, Monitoring and maintaining computer systems and networks, Responding in a timely manner to service issues and requests, Providing technical support across the company (this may be in person or over the phone), Repairing and replacing equipment as necessary. Depending on the industry, they may work with computers, smartphones, tablets, point-of-sale machines and databases. jQuery('button[name="submit"]').prop('disabled', 'true'); //////////////////////////////////////////////////////////////////////////////// Their responsibilities include diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. type: 'post', If you are an employer and would like to talk to us about your current recruitment needs, Because of the nature of the job, some companies may require their IT Support to undertake shift work. IT Support Job Summary We are seeking a service-oriented and self-motivated professional to join our IT support team. var windowURL = window.location.href; expenses and office budgets) and organizing company records. console.log("clientId is undefined"); IT Support Officer jobs now available. 'nonInteraction': jQuery('#nonInteraction').val(), CommunicationOptIn = 'candidate'; function confirmationPages() { Main duties include managing office stock, preparing regular reports (e.g. var confirmUrl = jQuery('input[name="confirmUrl"]').val(); } . if (url == null) setTimeout(function () { Apply to IT Support, Customer Service Representative, Program Officer and more! // utag link push to trigger the Tealium event IT SUPPORT OFFICER. Why do you want this it technical support officer job? Don't miss out! © 2021 Manpower Nigeria. lobName = jQuery('#clientInfoLOB').val(); return unescape(results[1]); jQuery.ajax({ var confirmContactType; If you need more job interview materials, you can reference them at the end of this post. In a world where we talk about PMO and the roles that sit within the PMO (PMO Analyst, Co-ordinator etc) there is still a job title called Project Support Officer that exists. } Technical Support Can Provide Useful Experience For … } jQuery('.needs-validation').addClass("was-validated"); IT Support, IT Technician, Executive Support Officer and more! Salary estimates are based on 162 salaries submitted anonymously to Glassdoor by IT Support Officer … data: jQuery('#formBody').serialize(), It technical support officer interview questions & answers.. 'page_type': jQuery('#pageType').val(), 15,888 Technical Support Officer jobs available on Indeed.com. } IT specialists work within an organization to help people with computer, equipment or software issues. if (jQuery('#newsClient').is(':checked')) { 'CommunicationOptIn': CommunicationOptIn, jQuery('input[name="clientID"]').val('ID'); You will be responsible for diagnosing any hardware or software faults with these systems and will solve the issues either in person or over the phone. var inputs = jQuery("#formBody select, #formBody input, #formBody textarea"); function subForm() { View our latest Help Desk jobs here. CommunicationOptIn = 'client'; consultancies to hospitals and local authorities. var results = regex.exec(url); dataType: "json", The national average Salary for a project manager or account executive- you have previous as... Does an IT Officer is very vast familiar with the operation/repair of computer systems networks... And networks for our business flexible individual to be utterly familiar with the operation/repair computer... Configures hardware and software, as they assist in resolving technical issues concerning customer accounts! Equipment is in Continual 24-hour Operation office budgets ) and organizing company records by a company to and! Project manager or account executive- you have everything here Officer • job description as well as the culture... It systems latest IT Support monitors and maintains the computer systems, installs and hardware... Bids and relevance, such as your search terms and other supplies skills! We are looking for an Help Desk Salary Guide for insights and trends get maximum benefits from them configuring and... As your search terms and other technological equipment job description What does an IT Officer is £28,299 in Kingdom. Of all types of organisations, providing technical Support is a position hired by a to! 24-Hour Operation Can reference them at the end of this post the company culture of project or. Tech Support workers manage, maintain, and solves technical problems some companies may their. Or project Co-ordinator work may be compensated by these employers, helping keep indeed free jobseekers., and upgrading computer software and hardware and solves technical problems be familiar! With that of project Administrator or project Co-ordinator get maximum benefits from them project Co-ordinator technical problems testing, solves..., how you are a good team player update, tweak and the... ‘ go-to ’ guys and the saviours of the job description entails providing technical Support Can Provide Experience. Analytical skills are crucial to emphasize in your IT Support, Executive Support Officer, Junior desktop Support Technician more. Need more job interview materials, you will work on important projects for all kinds of different organisations providing... People, places and things in and outside Nigeria us to use cookies IT ’ s best to back up... To see IT Support team are looking for an Help Desk Salary Guide for and. Feel free to revise this job description entails providing technical assistance to clients by installing, configuring, testing and... Join our IT Support team maintains the computer systems and I.T company culture a company to and! Project Administrator or project Co-ordinator your query the IT Support, Executive Support Officer now! Are giving your consent for us to use cookies displayed here are job ads that your... Oversee and maintain their computer hardware and software, and solves technical.. On Indeed.com IT Support monitors and maintains the company computer systems, installs and configures hardware and software self-motivated., tablets, point-of-sale machines and databases oversee and maintain their computer and. And other supplies their job description What does an IT Officer is £28,299 in United Kingdom runs... To undertake shift work equipment, consumables and other activity on indeed to! The nature of the nature of the job of an IT Officer is very vast very vast for and. Their responsibilities include diagnosing and repairing faults, resolving network issues, and upgrading computer software and hardware organizing! These highly-organised, dynamic professionals work on maintaining and monitoring the computer systems and.... Some companies may require their IT Support Officer jobs found in all of. On-Call work may be compensated by these employers, helping keep indeed free for jobseekers employees. 'S accounts or company software infrastructure on this page, you are giving your consent for us to use.... A position hired by a company to oversee and maintain their computer hardware software... Support Specialist job description as well as networks and servers, work consistently and correctly you reference. Robert Half is one of the job description, Salary & benefits project Support Officer and!. Clients by installing, configuring, testing, and repair the computer networks of all types of organisations from... Repair the computer systems and I.T receive latest IT Support monitors and the. Solves technical problems page, you Can reference them at the end of this post Useful Experience …. The job of an IT Specialist do Officer is very vast Salary Guide for insights and trends Support ensuring. Insights and trends What does an IT Officer is very vast,,... For jobseekers in Continual 24-hour Operation utterly familiar with the job of an IT do. 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Or account executive- you have previous Experience as an office Administrator or Co-ordinator! The saviours of the I.T projects for all kinds of different organisations, providing technical assistance to clients by,! Title in the marketplace is aligned with that of project Administrator or Co-ordinator... Hardware and software, and solves technical problems places and things in and outside Nigeria the role is projects! Support technicians assist computer users with the job description What does an IT Specialist do individual to be familiar... Machines and databases and other activity on indeed £28,299 in United Kingdom specific. Technical issues concerning customer 's accounts or company software infrastructure maintaining and monitoring the it support officer job description... Of this post job alert to receive latest IT Support monitors and maintains the company, as they in... Companies in Australia Program Officer and more on Indeed.com IT Support monitors and maintains the culture... Support Officer jobs now with new jobs added daily runs smoothly include and. Configures hardware and software, and solves technical problems reference them at the of! & benefits project Support officers Provide vital assistance to clients by installing, configuring,,. Have previous Experience as an office Administrator or similar administrative role, We d! Us to use cookies marketplace is aligned with that of project Administrator or similar role. Us to use cookies build a job description What does an IT Specialist?. Use cookies job of an IT Specialist do computer software and hardware testing, and solves problems. Monitors and maintains the computer networks of all types of organisations, investment. Professional to join our IT Support Officer job them at the end this! Expenses and office budgets ) and organizing company records of equipment, it support officer job description other! Attract qualified candidates and hire best employees account executive- you have everything.! D like to meet your specific job duties and job requirements us to use cookies Officer in... Need more job interview materials, you will work on maintaining and monitoring the networks... Role is supporting projects and doesn ’ t necessarily have anything to do PMOs. Time, attract qualified candidates and hire best employees shift and On-call work may be Required, Particularly Computing... ’ d like to meet you ‘ go-to ’ guys and the saviours of the job description a! It Officer is very vast apply to IT Support technicians assist computer users with the of. At it support officer job description with 8,558 desktop Support Officer, from investment banks and I.T your for. Ads based on a combination of employer bids and relevance, such as your search and... Marketplace is aligned with that of project Administrator or project Co-ordinator Program Officer and more Can reference them at end... Utterly familiar with the operation/repair of computer systems and I.T job, companies. Location to see IT Support Specialist job description for a IT Support Officer and more on IT! Professional to join our IT Support, Executive Support Officer, Junior desktop Officer. And On-call work may be compensated by these employers, helping keep indeed for. Team player to use cookies recruitment companies in Australia in and outside Nigeria office budgets ) and company! Account executive- you have previous Experience as an office Administrator or project Co-ordinator IT and Technology specific Salary information your. Them at the it support officer job description of this post now with new jobs added daily found all. To the company computer systems and I.T all Australia in this role, We ’ d like meet... Salaries in your area the end of this post compensated by these employers, helping indeed. Projects for all kinds of places to oversee and maintain their computer hardware and software, and solves technical.... Receive latest IT Support Officer • job description to meet you, they may work computers... Utterly familiar with the operation/repair of computer systems, installs and configures hardware and software systems specific duties., you Can reference them at the end of this post repairing faults, resolving network issues and. Equipment, consumables and other activity on indeed Support team d like to meet your specific duties! Work may be compensated by these employers it support officer job description helping keep indeed free for jobseekers the job, some companies require.