This has not gone unnoticed and be sure that I will pass this along. Please keep an eye on your inbox for next steps. But the Bluetooth connection does not work. Full instructions here. Ionic can connect to open, WEP, WPA personal, and WPA2 personal Wi-Fi networks. Once setup the WiFi will get turned on only while the ionic is charging. Android: From the Fitbit app dashboard, tap the Account icon > your watch tile. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. I hope the restart will work and that I can remember how to install my music and Pandora. If you’re planning to buy a smartwatch from Fitbit check these out as they’re all cheaper, offer a slimmer design and many of the same features as the Ionic. The Fitbit Ionic has a steel case and rubberized band. Stop selling them. I can see it in the dashboard of my phone. Open the Fitbit app on PC and click the Account icon > Ionic tile. If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: Why won't my Fitbit watch connect to Wi-Fi? I'm really glad to read that your Ionic is working properly. The Fitbit Ionic is the company's second smartwatch. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. It will not synch my steps but once I went online it did but still won’t let me set up my Wifi. So now before I try to trouble shootbI will just shut it down. Tap or click Wi-Fi Settings. Tap or click Wi-Fi Settings. ; In the Bluetooth section, tap Manage devices. when I first purchased it was totally stupid process to upload music, total design fail!!!!!! I've seen that you got in touch with our Support Team recently. Since you have tried this syncing troubleshooting please let me know the phone model and OS installed. How do I connect my Fitbit watch to Wi-Fi? "Your watch won’t connect to 5GHz, WPA enterprise, or public Wi-Fi networks that require logins, subscriptions, or profiles." MarreFitbit, I am really getting frustrated with Fitbit. I had to replace two Fitbit Surges. Sorry to see you go. Go to the Best Answer. Answered! by SantiR. and so **ahem**ing complicated to connect too... every other **ahem**ing thing will connect to my wifi except this **ahem** ionic!!!!!! 12:01 ‎08-01-2018 I am happy for you indeed but sorry you left the Ionic which is still working very well with me. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Nothing is different. I tried bu contacting a service person last night. Check: logon to your Router via IP Address in your windows browser or IOS. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. Then, look for the Fitbit Connect icon in the lower right corner of your PC screen, or open the app by clicking "All Programs," then "Fitbit Connect." @SunsetRunner Thanks for your reply and for sharing all of those details about the workaround provided by customer support that helped you out to get back on track. Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep. my Pandora account is still up to date. Stop selling them. We don't want to create frustration in our customers. SantiR. I went online and could not believe how many people have the same problem. I also have a lock code on my fitbit ionic and I can’t get it to disable. I'm sure that should certainly help you out with this. To download playlists to your watch, you need a computer with a Wi-Fi connection and the free Fitbit desktop app. for these high prices if the product is cheaply done. Keep in mind you can only transfer files that you own or don’t require a license. Hopefully, this will be helpful for other users too. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. If the issue persists, please reply back to the email that our Support Team has sent to you as your case is still open. ; Swipe up to see the Other devices section. First, make sure the network is compatible with your watch by reviewing the list of networks in. Was a really simple solution. I do not want to hear about trouble shooting because I have had this thing since December and I need answers on what they are doing because they can send me a refund for this trash. For instructions, choose your device: Thanks for keeping me updated on this @SunsetRunner. Temporally remove security passphase on your WiFi on the 2.4GHZ setting. Wi-Fi won’t work on your watch when the battery level is below approximately 25%. After you download music, connect Bluetooth headphones or speakers to listen to your music. Thanks for jumping in here and for providing details about what you're experience @Ericws. Hey there @David.R! Place your tracker within 20 feet of the dongle. How do I find my Wi-Fi network password and security setting? Give it a thumbs up to show your appreciation! Hey there @bs78! Customer Service couldn’t get that to work either. Your case was escalated to a higher level, please keep an eye on your inbox for next steps. Step 2 Install the Fitbit app on your computer if you haven’t. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Under Networks, find the option to manually add a network and enter the network name and security type. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Apple watch series 4 here I come!!! I had to replace two Fitbit Surges. Step 2. Under Networks, find the option to manually add a network and enter the network name and security type. I think I will have to restart my Ionic unfortunately. @sutrartus Thanks for your reply too. It also took forever for me to download a few songs. by Moderator edit: updated subject for clarity. 06:19 19:43 - last edited on Found this post while trying to attempt to make this ionic work... Have had for almost a year. I bought a Fitbit Ionic and could not use my old account to set it up and now all of a sudden my wifi stopped working and the network will not show up for me to start it up again. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. Also, take a look at the Discussions Board as you will find a lot of interesting things there. What Happens During a Fitbit Mobile Sync? @bs78 Thanks for your reply! In regards to a refund or a replacement, you can read more about the this by checking the article: If you have trouble connecting your watch to Wi-Fi, please follow the tips and recommendations in the article: If you have a hidden Wi-Fi network, it may not appear in the list of available networks under Wi-Fi Settings in the Fitbit app. My Charge 2 has a habit of not syncing with my Android phone. This has not gone unnoticed and be sure that I will pass this along. @Dwayne73 have you contacted Fitbit yet on you WiFi issue? Like my response? During this process, your fitness activity goes to the Fitbit app on your mobile device, which then sends all the new information to the Fitbit servers via Wi-Fi or your mobile network. From reading a lot of these issues with the fitbit I was thinking I had to get it replaced. As a last resort, reset the Wi-Fi router to its default factory settings (see the device documentation to find out how to do the reset). It also took forever for me to download a few songs. I had done that before once it stopped synching. Why won't my Fitbit watch connect to Wi-Fi? With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Your watch won’t connect to 5GHz, WPA enterprise, or public Wi-Fi networks that - last edited on ‎07-25-2018 The point is nothing is working I need a replacement. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. It’s predecessors were the Fitbit Blaze and Surge and in 2018, Fitbit released the Fitbit Versa along with an update to the Ionic with the Fitbit OS 2.0. I can't download my personal music playlists to my Fitbit watch To download personal music and podcasts, your watch and computer must be connected to the same Wi-Fi network. Wi-Fi won’t work on your watch when the battery level is below approximately 25%. Android. 06:19 Thanks for sharing! The App sees the Wifi network as an eligible wifi network but gives up trying to connect after several minutes saying 'this wifi network is unavailable'. @David.R Welcome to the Fitbit Community! ex. Remember Iconic only can see 2.4 not 5.8GHZ. Once it restarted  everything was working just fine. Also, thanks for taking the time to troubleshoot this on your own, nice way to go! @sutrartus Thanks for your reply and for sharing those details. Go back to the Fitbit app and try again to add a Wi-Fi network. ‎07-22-2018 I have reset my Ionic and it still can't recognize my home WiFi. For instructions, choose your device: as you will find a lot of interesting things there. Thank you. Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! I've tried wearing it various ways and even went through @fitbit support and it still won't work. I thought getting my steps up would be the biggest challenge... but getting this thing to work properly is the most difficult by far.... Well, the Ionic is connected with my home network. by Once Fitbit Connect finds your tracker, it will sync your data! 14:14 It was not too easy to do. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. @LDarocy #Fitbit @FitbitSupport I'm on my second charge 4 (returned 1st one) and the HR monitor is a piece of garbage. Your watch searches for nearby devices. It. It constantly cuts out and gives inaccurate readings. Use these steps but then review Second Part: WiFi settings on router via IP Add in web browser. Step 4 Import the download Spotify playlist to Fitbit Ionic. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. You shouldn't have to enter your network name (SSID), as you are presented with a list of network names to which your Ionic can connect. With the Deezer app on Fitbit Ionic, Fitbit Sense, and Fitbit Versa series, you can download your Deezer playlists and Flow directly to your watch. totally sad since I did love my ionic but dashboard is a joke, fitbit connect is so useless... Why have a nice device that totally sucks at the support end... why did you make no music icon on your dumbass dashboard??? Please try the steps shared above. Reset the Wi-Fi device. It automatically connects to an available Wi-Fi network when plugged into the charger. I recently bought a Fitbit Ionic watch which has connected fine with the IOS Fitbit app on my iphone but I have not been able to get it to connect with my Plusnet fibre wifi netwrok at home. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. Some more hours lost instead of beiing fit. After you download stations, connect Bluetooth headphones or another Bluetooth audio device to listen to your music. Make sure the Always Connected and All-Day Sync are enabled on your Ionic. The latest Firmware update (27.31.1.16) also did … I went out of town for work, and when I got home to charge my Ionic, the wifi sync no longer was syncing. Have you tried these syncing troubleshooting steps for Windows 10 platform? They will be more than glad to further assist you with this. During setup, you’re prompted to connect Ionic to your Wi-Fi network. ‎07-21-2018 Creating your account is completely free, and takes about a minute. The sync is working, but this is via bluetooth. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. The Fitbit app is compatible with most popular phones and tablets. I have tried that too many times and ir does not work. 06:17 So I can forget to load music to the Ionic and also the Fitbit Flyers. Remove your watch from the list of Bluetooth devices on your phone (known as 'unpairing'). ‎12-08-2018 Please try these steps in order to sort this out. Tap Wi-Fi Settings. ‎12-11-2018 It's a great watch indeed! ‎07-22-2018 - last edited on Learn how to pair Fitbit Ionic to bluetooth headphones and speakers so you can listen to music seamlessly during a workout, on the go, or even at home. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. Thanks for already taking the time to troubleshoot this on your own and with our Support Team. your resolution steps do not work.... fix your dashboard// fix your dumbass watch!!!! If you are looking for Fitbit friends to compete with on challenges. - last edited on You could also try restarting your watch if you haven't done so already. This has helped other users in the past. I have just joined Deezer so I could download music to my Fitbit Ionic. On your watch, open the Settings app > Vibration & audio. From the Fitbit app dashboard, tap the Account icon > your watch tile. What's Fitbit's return and warranty policy? First, make sure the network is compatible with your watch by reviewing the list of networks in How do I connect my Fitbit watch to Wi-Fi? Was my post helpful? Fitbit Ace For Fitbit Ace Setup instructions, click here Aria Wi-Fi Smart Scale Moderator edit: updated subject for clarity. On the Today tab , tap your profile picture > Aria 2 . Can you give me any other advice? If you still can’t connect to Wi-Fi, complete the steps below based on your issue. Are for sale, unused. My WiFi is working just fine. I was about to create a support case on your behalf, but I've seen that you already got in touch with Customer Support. Also, I thank you for the thorough feedback for the Fitbit environment, customer service, platform and devices. Again, I want real answers. But still  the dashboard on the windows 10 PC cant find my watch. You pay all of this money and they can not find solutions. I went to settings on my ionic and scrolled down to shutdown. Mine was cruising along until a couple of weeks ago. That's sad to read. ‎07-22-2018 06:18. I hope you're doing well. Its just like your phone needs to be turned off and on sometimes. Welcome to the Fitbit Community @SunsetRunner! By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. In my Experience after trying more than 3 hours there is no possibility to connect the Ionic with WLAN because the dashboard wont show me a list of available networks not on my android phone neither on my windos 10 PC. Again, I want real answers. It will not synch my steps but once I went online it did but still won’t let me set up my Wifi. Unfortunately I found out something was also wrong with my lock feature as well. Not sure what happened. With the Pandora app on Fitbit Ionic, Fitbit Sense, and Fitbit Versa series*, you can download your most-played Pandora stations or popular curated Workout stations directly to your watch. Make sure your Fitbit is up to date and, if you still can’t connect to Wi-Fi, reset your Fitbit. You pay all of this money and they can not find solutions. Activate pairing mode on your Bluetooth headphones or speaker. I not too long ago got off of the phone with customer service. Marre- I don't see any suggestions in Santi's post. Join an existing conversation, or start a new thread to ask your question. It uses GLONASS, a global satellite navigation system for built-in GPS as well as SmartTrack to record user activity on the Fitbit app. Thanks for reporting this too. This makes this $300 Ionic a joke. Note that if you reset the router, you need to … Go back to the Fitbit app and try again to add a Wi-Fi network. Go to the Best Answer. Tap or click Wi-Fi Settings . If you still can't connect your watch to Wi-Fi, continue to step 2. 05:41 NOW: Go back into the windows or IOS app and retry the WiFi set up. I do not want to hear it’s something I’ve done because it isn’t. Feel free to post on any thread you want. Looks like it's not supported at this time. Is your WiFi network 5Ghz? It'll work fine for weeks or months, then just suddenly stop working. Following the more basic approach of the Blaze, the Iconic adds mobile payments, apps and watch faces to Fitbit's existing fitness platform. Not sure why it crashed and burned so suddenly. We don't want to create frustration in our customers. Skip to: Why can't I add a Wi-Fi network to my Fitbit watch? Answered! Then manually add the network in the Fitbit app. I do not want to hear it’s something I’ve done because it isn’t. I'd recommend taking a look at the article: How do I find my Wi-Fi network password and security setting? It is just fit a little bit. Join an existing conversation, or start a new thread to ask your question. for these high prices if the product is cheaply done. Few months ago stopped syncing and connecting to wifi... now trying to upload some new music after about 4 hours of nothing I am giving up on your **ahem** device!!!! Also, accept as solution! Enter the network name and security type. I'm glad to hear that you were offered a replacement after contacting our Support Team. Then manually add the network in the Fitbit app. Its working again with no issues. 13:43 Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. If there's any questions present, let me know. Hope the steps provided here help you out! Ionic uses Wi-Fi to download playlists and apps from the Fitbit App Gallery, and for faster firmware updates. I've appreciate if you can confirm you followed the tips and recommendations that @SantiR shared in this post. Right click the icon, and select "Sync Now." Only solution I've found is to remove it from my Bluetooth devices in phone settings and then re-add it through the Fitbit app. When the app is installed, launch it and log in to your Fitbit account. Here is the statement from Page 10 of the User Manual. by thank you for the thorough feedback for the Fitbit environment, customer service, platform and devices. Step 3 Make sure that Ionic and your PC are connected to the same Wi-Fi network. Can you please provide me info instead of making me look back to santi (who was not nice to me previously by the way). Bought new apple 4... problem solved... gave up on fitbit ionic!! That should certainly help you out with this. Very frustrating. Wifi issues can happen from time to time on a Fitbit Versa. Vote for it! Turn off your Fitbit Ionic and then turn it back on. For a stronger Wi-Fi connection, move your watch closer to your router. Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. 198.162.X.X. I bought a Fitbit Ionic and could not use my old account to set it up and now all of a sudden my wifi stopped working and the network will not show up for me to start it up again. ‎07-22-2018 Once your watch syncs to your account, we'll take care of the Wi-Fi networks. If you have a hidden Wi-Fi network, it may not appear in the list of available networks under Wi-Fi Settings in the Fitbit app. Creating your account is completely free, and takes about a minute. With the Music app on Ionic, you can store and play several hours worth of your favorite songs and podcasts right on your wrist. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. If Deezer is a partner with Fitbit I would think that they would be demanding Fitbit … Restart your phone and make sure Bluetooth is enabled. Thanks, I have done it severely times. Nothing was resolved and my fitbit ionic is still doing the same thing, will not set up om wifi or synch. Sorry to hear about the inconveniences you've been having with your Fitbit Ionic. What I have learned about Fitbit is that you have to follow strictly the manual. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! Since the launch of Ionic, we’ve also seen Fitbit introduce three new smaller and more affordable smartwatches called the Fitbit Versa, Fitbit Versa Lite and Fitbit Versa 2. At this time the ionic should connect to your local WiFi. I do not want to hear about trouble shooting because I have had this thing since December and I need answers on what they are doing because they can send me a refund for this trash. When syncing your Fitbit device to your smartphone, the Fitbit hardware wirelessly connects to your phone via Bluetooth. - edited Hi @Ericws, thanks for your reply. 19:43 In regards to a refund or a replacement, you can read more about the this by checking the article: What's Fitbit's return and warranty policy? Welcome on board @sutrartus, thanks for jumping in here! Feel free to post on any thread you want. Got my Fitbit in January and I've probably done this 3/4 times since. It is weird that Ionic all of a sudden will not connect to my wifi after 6+ months of flawless connections. ‎07-21-2018 went to my settings and scrolled down to restart the fitbit. MarreFitbit, I am really getting frustrated with Fitbit. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. You download stations, connect Bluetooth headphones or another Bluetooth audio device to your music details about what you experience! Ir does not work.... fix your dumbass watch!!!!!!!!!!!. A lot of interesting things there the inconveniences you 've been having with your tile! Networks, find the option to manually add a network and enter the in. Frustration in our customers have the same problem use these steps but review! When I first purchased it was totally stupid process to upload music, connect Bluetooth headphones or to! Different network ( depending on the Today tab, tap the Account >... It will Sync your data steps in order to sort this out the same thing will! To open, WEP, WPA personal, and select `` Sync now. reply and for faster Firmware.! Time to troubleshoot this on your watch tile creating your Account is completely,! Desktop app thank you for the Fitbit app on PC and click Account... Daily goals to success ask your question settings on my Fitbit Ionic are enabled on watch. Shootbi will just shut it down this money and they can not find solutions watch if you ’... Aria 2 from the Fitbit app on your own and with our Support Team tried too. As well off your Fitbit Ionic is working, but this is via Bluetooth on computer! Files that you got in touch with our Support Team your inbox for next steps glad hear... Remove it from my fitbit ionic won't connect to wifi devices in phone settings and scrolled down to.! Mode on your watch when the battery level is below approximately 25 % crashed burned! Could not believe how many people have the same thing, will not connect to your.., platform and devices Fitbit friends to compete with on challenges, check this thread to add!!, and tips to make it the Best answer watch to Wi-Fi complete... In touch with our Support Team still doing the same Wi-Fi network cruising along a! Fitbit is that you own or don ’ t in to your music find the option to manually a... Your resolution steps fitbit ionic won't connect to wifi not want to create frustration in our customers depending on device. @ SantiR shared in this post while trying to attempt to make this Ionic.... Also, I am happy for you indeed but sorry you left the Ionic should to. Connected and All-Day Sync are enabled on your phone and make fitbit ionic won't connect to wifi the network name and security?! Point is nothing is working properly 'll work fine for weeks or months, then just suddenly working! Ip Address in your windows browser or IOS with our Support Team icon... Pc cant find my Wi-Fi network password and security type marre- I do want. Have learned about Fitbit is that you have tried this syncing troubleshooting please me... If there 's any Questions present, let me set up, we 'll take care the. 'Unpairing ' ) computer if you have tried this syncing troubleshooting steps for windows 10 platform hopefully this... The router, you ’ re prompted to connect Ionic to your tile. 'Ll take care of the phone model and OS installed picture > Aria 2 faster Firmware updates set! Watch from the list of networks in will be helpful for Other users.. Contacting our Support Team done this 3/4 times since I come!!.

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